Membership Terms and Conditions

1. When does my membership start?
Membership begins the day you register online.

2. What if I change my mind?
You have 30 days from the day you register online to change your mind to receive a full refund of your membership fee, minus a one month registration fee. After 30 days your membership is non-refundable.

To initiate a refund or return email info@sohnatural.com.

3. What’s not included in a Source of Health membership:
Supplements members choose to purchase through Source of Health or other sources.
The cost of laboratory tests.
Many lab tests are covered fully or partially by your health insurance plan, however depending on your insurance some may not be covered at all, or may require a co-pay.
Healthcare services other than those specified above, whether provided by Source of Health or others.  Services provided other than by Source of Health, such as emergency and specialist care, will be billed to you or your insurance plan by those providers.
Non-medical services recommended by Source of Health but provided by others, such as acupuncture and fitness classes.
Medications whether prescribed or over-the-counter.

4. More on what it means to be a Member:
Please note that becoming a Member does not mean that you are an investor in or owner of Source of Health.
It simply means that you have purchased the set of services that come with a particular membership.
There is no penalty if you choose not to renew your membership

5. Restrictions for virtual and distance members:
If Dr. Sorr or another Source of Health physician does not meet and assess you in person, we cannot write you a prescription for a drug or medication.
Otherwise we treat you as we treat all other Source of Health members.  You have access to our advice as wellness consultants, use of the online member portal and we can recommend lab tests and supplements for you based on the information you share with us.

6. What If I feel I need more visits with the doctor than my membership includes?
Option 1: If you don’t currently have a standard annual Source of Health membership you may upgrade to it by contacting us at info@sohnatural.com
Option 2: If you do currently have a Standard Annual Source of Health Membership and feel you need more than 5 physician visits per year you may add additional visits for $150 each.
Option 3: Standard Annual Source of Health members may upgrade their membership to unlimited physician visits for an additional one time fee of $1,000. Upgrading to the unlimited visit membership applies to the current membership year only.

7. What counts as a visit with Dr. Sorr?
Initial in person visits are always scheduled for 75 minutes. Initial virtual visits are always 60 minutes.
The first follow up visit regardless of location with Dr. Sorr will be 60 minutes and may be in person, via phone, or via video/telemedicine.
Additional visits will last anywhere from 30-60 minutes depending on the individual member’s needs. The length of time of the visit will be a joint decision between the member and Dr. Sorr, and can be in person, via phone or via telemedicine/video.
Simple medical questions can be handled via email or via the patient portal and non-medical questions can be addressed by Source of Health and staff.

8. Email etiquette
If an email question or request is deemed by Dr. Sorr or one of Source of Health’s staff to be too complicated or involved for us to respond via email, or they determine that your condition requires an in person exam or evaluation, they may, at their discretion, require that the member schedule a phone, telemedicine or in person visit instead of responding via email.

9. Scheduling and canceling appointments
Appointments must be scheduled in advance during normal Source of Health business hours and, although we will make every effort to accommodate your preferences, scheduling visits will be on a first-come basis and will be subject to our team members’ individual availability.

There is a 24-hour cancellation policy for all appointments with Dr. Sorr or any health coach or team member. Canceling within 24-hours will result in a $50 charge to the credit card on file.

No-shows: If you do not show up to a phone, video/telemedicine or in person appointment without notifying the specific person you have an appointment with via email or without changing the appointment using the online scheduling tool on the patient portal, you will be charged $100 to the card on file.

We guarantee that we will have sufficient availability for you to schedule your provider sessions on a monthly basis. However, should your scheduling preferences not match our availability we are under no obligation to refund or extend your membership. If you have trouble scheduling a convenient visit contact us at info@sohnatural.com and we will do our best to resolve the issue in a mutually satisfactory way.

10. We are not an insurance plan and do not take the place of a health insurance plan
We advise all members to maintain a separate health insurance plan of their choosing.  You should also note that the Affordable Care Act (commonly called “Obama Care”) includes a general requirement that all U.S. citizens purchase health insurance.  A Parsley membership does not meet this requirement.

11. We are not your primary care physician
At Source of Health we offer functional medicine and while we may offer many services that are similar to those provided by a primary care physician, we do not fulfill an insurance company’s requirement that you select a primary care physician in your network, as we do not participate with any insurance carriers. We also require that you have a primary care physician of record as we do not handle medical or mental health emergencies.

12. We are not specialists
If you need to see an OBGYN, a surgeon, or a cardiologist for example, you will be referred appropriately.  The costs associated with the services provided by specialists or any other health care provider outside of Source of Health are not covered by your Source of Health membership

13. We are not an emergency or urgent care center and we are not available 24-hours per day
Our availability is during normal working hours and your ability to reach us or access our services at any given time may be limited.  If you require urgent care you should immediately call 911 or contact an emergency care provider such as a local hospital or emergency room.  The costs associated with emergency care services are not covered by your Parsley membership.

14. We do not bill insurance companies
The cost of any services provided by Parsley which are not included in the membership fee will be billed to you directly.

Non-Source of Health medical expenses such as lab tests and prescription medications may be covered by a member’s health insurance plan per that plan’s rules.

Source of Health will not submit a medical claim to insurance on your behalf. We cannot assist you with claim resolution for our services.

Upon your request we will provide you with a detailed billing summary that you may submit to your insurance for reimbursement. There may be procedures or lab tests that are not covered depending on your plan’s rules.

15. About Lab Tests
Most lab tests ordered by a Source of Health physician will be billed directly to your insurance by the lab.

Some lab tests we offer as part of our functional medicine testing program may not be covered by insurance and in these cases you will be charged a fee for a particular test by the lab or through Source of Health.

The specific tests ordered will be personalized to you based on your initial evaluation with Dr. Sorr and may include blood saliva urine or stool testing.

We will make every effort to make you fully aware of any additional lab fees that may be incurred and to give you the opportunity to choose which lab tests you feel comfortable paying for.

You are under no obligation to purchase any specialty testing.

Should any lab results indicate you may need further testing you will be directed to continue your care with your primary care physician or a relevant specialist, or should you choose you may continue to work with your Source of Health physician.

At home test kits: If a lab test kit is mailed to you by Source of Health, you will be charged the day the kit is mailed.  This is not included in your membership fee.

Specimens: As a member you are not charged anything to have your lab specimen collected by our nursing staff at the Source of Health office. You may also elect to have your specimen collected at a local collection center of your choice such as a LabCorp facility, in which case we will provide you with the documentation you need via the patient portal.

If your particular insurance company only pays for bloodwork done at a particular lab facility like LabCorp, you must inform us of this in advance of having bloodwork done. Most insurance plans cover labs done by major national labs. However, specialty labs with cutting-edge diagnostics may not be covered.

16. Membership Cancellation Policy:
You have 30 days from the day you register online to change your mind to receive a full refund of your membership fee, minus a $149 registration fee. After 30 days your membership is non-refundable. Interruptions in the availability of or access to Source of Health’s services or interruptions due to circumstances outside of Source of Health’s control will not create a right to cancel your membership or request a refund/credit.

17. Your Source of Health membership is personal to you...
…and may not be shared, assigned or transferred to anyone else even if you are not using it. Source of Health does offer employers the opportunity to provide Source of Health’s services to their employees on a discounted group basis.  For more information on this, please contact us directly at info@sohnatural.com.

18. Location in Scottsdale
Source of Health’s services are available at our Scottsdale office 9755 N. 90th St. Suite A110Scottsdale, AZ 85258, and, of course, remotely via phone, video (telemedicine), the web and email as noted above.

19. Before your first visit
Prior to your first scheduled visit to Source of Health you will be required to provide medical and health background information and sign certain releases/authorizations and other documents regarding the care to be provided by Source of Health and your personal information.  You will not be able to access our medical care services until this paperwork is completed as required by Parsley.  Instructions for completion of this paperwork will be provided separately.

If you wish to become a Member of Source of Health Health please indicate your agreement with the terms described above by checking the box next to “I AGREE.” This action will create a contract between you and Source of Health which may only be amended or supplemented in writing signed by you and Source of Health.  You will become a Source of Health member when you receive written notification from our office following our receipt of your electronically signed copy of this agreement, your membership fee payment and any additional information we may request.

Welcome to Source of Health!

-Steven Sorr, Medical Director